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FAQs

See below for our frequently asked questions

After you have your purchased ticket(s), your number(s) will be displayed. Your number(s) will also be e-mailed to you, and will be available to view in the “My Account” section.

The Crystal Zone uses its own online virtual currency – Crystals! Crystals are purchased from the store and with your Crystals you can enter competitions or purchase products!

Every draw is done using a random number generator to determine the winner. Selected draws will be live on our Facebook & Instagram page!

Your prize will be delivered within 5 working days of the winner being announced!

The more tickets you purchase, the higher the chances of your numbers being drawn!

To ensure we are abiding to the law and the Gambling Act (2005), you must use your skills and knowledge to answer the question and then be entered into the draw!